DELIVERY STATUS NORMAL: OPEN FOR BUSINESS AS USUAL
Student Discount Available
FREE DELIVERY ON ORDERS OVER £75
Order by 4:30pm for next day UK delivery

COVID-19 Customer Information

Here at CHO, we would like to thank all the NHS staff, essential workers and delivery drivers for their service and work during this time. We also want to thank you for staying indoors and being patient. We value your support during this unprecedented time and apologise for any inconvenience that may have been caused.

We are following the government guidelines and any updates regarding the situation will be posted here, so please continue to check for updates. 

CHO is open online! We are continuing to take orders online and delivering your orders but some of our services have been paused. Our live chat has been put on hold for now but we are still contactable via our Contact Us page. Someone will get back to you regarding your query if you use one of the methods on the page. Either fill out a contact form or email shop@cho.co.uk regarding your issue. 

Delivery Options

We are continuing to deliver Worldwide as usual. For UK deliveries we still aim to process your order within the same working day. Please note that our team are working hard to get your order in a safe and quick manner for you. For delivery prices please head to our Delivery page where you can view the information in more detail. 

When will I receive my order?

We are continuing to use Royal Mail and DPD and due to the capacity of these services items may be delivered slightly slower than usual. Here at CHO, we are ensuring that you receive your order in a timely and safe manner. 

What is your returns policy during COVID-19?

If you are wanting to return an item you can do so, we usually advise returning your parcel within 30 days however we are extending this period further by another 4 weeks. This is to ensure that you can return your parcel to us safely. If you would like more information regarding returns then you can view our Returns policy

What if the item I’ve ordered is not in stock?

In the case of special orders or items which are temporarily out of stock, we will advise you of an estimated delivery date as soon as we can confirm a date. 

I need to speak to someone, how can I get in touch?

If your query is urgent, we suggest that you follow the instructions outlined via our Contact Us page. Someone will get back to you regarding your query if you use one of the following  methods on the page. Either fill out a contact form or email shop@cho.co.uk regarding your issue. 

Stay safe and look after one another.

Thank you 

Team CHO

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