RETURNS POLICY
CHO Fashion & Lifestyle will offer a refund for all returned items within a period of 30 days from receiving the goods to when they are delivered back. If a return falls outside of those dates, then no refund will be offered.
*EXTENDED CHRISTMAS RETURNS*
PLEASE NOTE THAT FROM OCTOBER 1ST 2023 ALL ORDERS CAN BE RETURNED UP TO FRIDAY 12TH JANUARY 2024-HAPPY CHRISTMAS!
PLEASE READ THE FOLLOWING CAREFULLY
Clothing:
- The item must be unused and in perfect condition with all tags and labels attached in the original packaging.
Footwear:
- The item must be in an unused, perfect condition making sure that all packaging is as was originally sent, please do not stick labels onto the product box. We advise trying footwear on a carpeted surface to protect the footwear.
Accessories:
- All accessories must be in an unused perfect condition with all tags and labels attached in the original packaging.
Please note that CHO Fashion & Lifestyle reserves the right to refuse an item for return if they do not meet the above criteria.
HOW TO RETURN AN ITEM
UNITED KINGDOM
If you have ordered from our UK website and are based in the UK, then any item(s) over £100 that are being returned are entitled to a Free Returns Label with Royal Mail, if you use our returns label and your item(s) is/are £100 or under this will be subject to a £3 fee which will be deducted from your refund. All outgoing delivery fees are non-refundable
*please note the return is the responsibility of the sender until it has been received back by CHO Fashion & Lifestyle.
Please visit the following link to create your returns label:
PLEASE CLICK THIS LINK TO CREATE YOUR RETURNS LABEL
https://www.royalmail.com/track-my-return#/details/1260
Keep hold of your proof of postage until the item has been received back by CHO Fashion & Lifestyle and your order has been refunded. You can track your parcels here.
https://www.royalmail.com/track-your-item
DPD PREMIUM RETURNS
We also offer a premium UK returns service with DPD this is a fully tracked and signed for service. This is not a free service, and you will be charged £4.15 If you would like to use this service, please follow this link.
https://returns.dpd.co.uk/cho/GB/home
INTERNATIONAL AND EUROPE
CHO Fashion & Lifestyle does not offer a free returns service for items bought outside of the UK and it’s the buyers responsibility to return the goods to CHO Fashion & Lifestyle and we would recommend using a trackable service as the responsibility of that return is the customers until the order has been received back by CHO Fashion & Lifestyle.
If you have purchased from Amazon, then please open a returns request via Amazon and our returns instructions will be e-mailed across to you.
FAULTY ITEMS
If you believe your item has a manufacturing fault, please note this does not cover reasonable wear and tear. Then we may be able to offer alternatives such as a replacement or a repair. If we are unable to do either of those then we will refund the item in full on receipt of it being returned.
In the first instance please contact our customer service team shop@cho.co.uk with your order number and details of what you believe to be the manufacturing fault.
The customer service team will usually ask for the item to be returned so that we can inspect the item to determine if it is a manufacturing fault. If the customer service team are unable to clarify this then the item may be sent back to the manufacturer itself to make that decision, which will be final. This process can take up to 6 weeks. In some instances, the manufacturer may repair the item and you will be advised if this is the case.
Please note that if an item is over 6 months old then we may deem it to be a wear and tear issue as it would be determined that the customer has had the goods for a reasonable length of time.
REFUNDS
We aim to process your refund within 3 working days of the item being returned to us, however please allow up to 14 days for the refund to be returned back to your account through our payment processor.
Our return address is:
CHO Fashion & Lifestyle
12-16 Lonsdale Street
Carlisle
Cumbria
CA11DB
