Returns Information

Christmas Returns

Any order placed from the 1st of November 2016 will qualify for our extended returns, giving you until the 16th of January 2017. Please note we will only accept those returns if they are in their original packaging and in a new condition. All items must be received back by CHO Fashion & Lifestyle no later than the 16th of January and CHO Fashion & Lifestyle will reject any parcel outside this extended returns policy.

If you did not receive a Free Returns Label in your parcel, please Click Here to request your Free Returns Label.

We will happily, with proof of purchase offer a Full Refund, Exchange or Credit Note for all Non-Sale items (not including shipping) received back within 30 Days of purchase, for 30 Days thereafter a Credit Note or Exchange will be given. All sale items are strictly Refund, Exchange or Credit Note received back to us within 14 days of purchase. Regrettably all sale items received after 14 Days of purchase cannot be refunded and can be returned at buyer's cost. All Free Gifts/ Promotions must also be returned if no longer applicable, non-receipt will result in a charge for the goods not returned. Goods must be returned in perfect, resaleable condition, including any outer packaging of the product (eg. Wellington Box). This does not affect your statutory rights. All underwear is strictly non-returnable. Free Returns are for all UK items regardless of cost. We do not offer free returns to customers outside of the UK and the cost of this is the responsibility of the customer and not CHO Fashion and Lifestyle. This is via our own returns label, which can be found in your account. We strongly recommend that you obtain proof of posting. We cannot accept responsibility for parcels lost in transit without the proof of posting - However no additional insurance is necessary. Please return the item including your order information to:

Returns Dept
Country House Outdoor
12-16 Lonsdale Street
United Kingdom