Ordering Processing / Delivery
We endeavour to process your order same working day of receipt. All items are then dispatched by carrier (or if appropriate Royal Mail). Please Note - 'Next Day Delivery' refers to next working day, if you need Saturday delivery, select accordingly. 'Next Day Delivery' is only available for orders received before 4.30pm and only for UK Mainland addresses, if you live in the channel Isles, Northern Island or certain Highland postcodes then you will need to select the standard service. In the case of special orders and items temporarily out of stock we will advise you of an estimated delivered date as soon as possible. All goods are subject to availability and all delivery dates are approximate. Please take into consideration when ordering from us, that we reserve the right to charge for any Re-Delivery attempts and Return to Sender charges. Sale Items do not contribute to Free Shipping order total.
Orders between £0.00 and £75.00 - £3.49 Standard Delivery (2-3 working days) through Royal Mail
If you require next day delivery this is charged at £4.95 and we ship with DPD
Orders over £75.00 - Free Standard Delivery (2-3 working days)
Please note that Next day delivery only applies to deliveries made Monday - Friday. If you require a Saturday delivery you must upgrade your delivery to the Saturday Delivery on our site. An upgrade is required for any next day service selected and isn't part of the standard delivery cost.
No Quibble Returns Policy
*DUE TO THE CURRENT GOVERNMENT RESTRICTIONS WE ARE HAPPY TO EXTEND ALL RETURNS BY AN ADDITIONAL 4 WEEKS*
We will happily, with proof of purchase offer a Full Refund, Exchange or Credit Note for all Non-Sale items (not including shipping) received back within 30 Days of purchase, for 30 Days thereafter a Credit Note or Exchange will be given. Any items returned after this period will not be refunded and sent back to the sender.
We aim to process your refund within 3 working days of the item being returned to us, however please allow up to 14 days for the refund to be returned back to your account through our payment processor.
All Free Gifts / Promotions must also be returned if no longer applicable, non-receipt will result in a charge for the goods not returned.
Goods must be returned with all original tags attached, in perfect, saleable condition, including any outer packaging of the product (eg. Wellington Box). This does not affect your statutory rights.
Please note that all Underwear and Swimwear are non returnable due to hygiene reasons.
If you have ordered from our UK website and are based in the UK, then all orders over £75 are entitled to a Free Returns Label with Royal Mail, if you use our returns label and your item(s) is/are under £75 this will be subject to a £3 fee which will be deducted from your refund. In your parcel there should be a pre-paid label already included, if this is the case then please place this label on the outside packaging and take to your nearest Post Office and request proof of postage.
This is via our own returns label, which can be found in your account. We strongly recommend that you obtain proof of posting. We cannot accept responsibility for parcels lost in transit without the proof of posting - However No Additional Insurance is necessary.
If you would like to return an item from outside of the UK then this will be at your cost.
The contract of sale does not begin until the Dispatch notification has been sent, CHO Fashion & Lifestyle have the right to cancel the order at any stage prior to this and the order confirmation does not constitute a contract between the CHO Fashion & Lifestyle and the customer.
Please return the item including your order information to:
Country House Outdoor
12-16 Lonsdale Street
Any item ordered in to us specially for you, will be subject to exchange only or Refund by Credit Note, this includes but is not limited to Pre-Orders, Made-to-Measure items and Non Stock Items.
Please Note, depending on the product purchased and the country in which you reside, your parcel may be subject to duty and/or tax, of which you would be responsible.
*Please note that brand exclusions apply for international deliveries. Barbour and Barbour International are both brands that we are unable to ship outside of the UK and as such our website will not let you checkout if you have either of those brands in your basket unless you have a UK address.
International Returns / Exchanges
If returned from outside the EU goods must be marked "BRITISH RETURNED GOODS" and accompanied by an appropriate customs form. Please instruct your carrier to provide the necessary documentation. Return Postage may also be charged.
*Failure to comply may result in import duties being charged to your account.
In the unlikely event of any discrepancies with your order; such as shortages, damages or missing items, you must report it to Customer Services within 7 Days of receipt on delivery, in order that we can investigate this matter. All missing parcels should be reported to our customer service team within 14 days of dispatch notification, as otherwise we cannot investigate or process any claims outside of this period.
In the very unlikely event of a fault becoming apparent on your purchase please contact us, explaining the fault. We will refund exchange or credit faulty items depending on the length of time the product was purchased, we will also provide a free returns label. There may on occasion when we will have to send any faulty products to the manufacturer to determine if it is a manufacturing fault or as a result of wear and tear, this can often take up to 14 days to receive a decision by the manufacturer in these instances. If the manufacturer deems it not to be a manufacturing fault then we will return the item back to you, in the same condition it was received. If the item is deemed faulty we will issue you with a full refund within 6 months of purchase. Due to Health & Safety regulations we cannot accept boots/clothes unless they have been cleaned thoroughly.
We reserve the right not to offer any refund or exchange of any product that has been damaged after delivery to you. This does not affect your statutory rights.
We are registered under the Data Protection Act 1988 and will only use your information for the purpose of our dealings with you. We occasionally make our mailing list of names (we do not give telephone numbers) available to carefully selected organisations whose products maybe of interest to you. If you would prefer not to be included in such mailings please indicate on the order form.
We endeavour to ensure all prices are correct at the time of going to web; however they may be subject to change. Product colours may vary.
The contents of our catalogue (including these terms of sale, pictures, designs, logos, photographs, text and other materials) are the copyright trademark or registered trademark of us or our content providers or their respective owners.
We also reserve the right to charge your account for any free / promotional goods that are not returned when requesting a refund.
Please Note only one promotional deal per order is applicable. (eg. In the case of RM Williams Belt Promotion, Lucky Dip entitlement is void).
All Free Gift Offers do not include Dubarry or RM Williams products.
All promotions which require redemption by means of voucher code are only eligible if account creation date is prior to the promotion launch date.
Promotions and discount codes run from time to time at CHO Fashion & Lifestyle. Certain brands may be excluded from these promotions and this will be indicated by an asterix on marketing materials. Most commonly these brands are Dubarry, RM Williams, Le Chameau, Canada Goose, Parajumpers, Barker and Schoffel.
Payment Gateway - Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
· Pay later.
· Slice It.
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.